Customers say these pillows offer a balanced mix of softness and support. Many reviews mention they fluff up quickly after unpacking and maintain their shape well over time. Side sleepers have mixed experiences - some find them perfect while others note they're a bit too thick. Common feedback includes their versatility for different sleeping positions, though back sleepers seem particularly satisfied. The pillows receive praise for their medium-firm feel, with several users noting they're firmer than expected. Many appreciate their suitability for guest rooms and decorative purposes. While most find them comfortable for nightly use, some mention needing an adjustment period to get used to the thickness.