FAQ

We offer a wide range of home products to ensure your comfort day and night, including sheets, pillows, pillowcases, duvet covers, comforters, blankets, mattress protectors, and more. Additionally, we have a line of pet products designed to ensure that no one is left out.

Our products are made from various materials such as cotton, linen, bamboo, microfiber, and silk. Each material is chosen for its unique benefits and quality.

We accept all major payment methods, including credit/debit cards (Visa, Mastercard, American Express, Discover, Diners Club), Shop Pay, PayPal, Apple Pay, Google Pay, Meta Pay, and Amazon Pay.

Yes, we offer flexible financing options through Shop Pay for orders over $50 with 0% APR*. During checkout, you can choose to pay for your order in up to 4 installments using Shop Pay. Simply select the Shop Pay option and follow the instructions.

At this time, we are accepting orders from all continental states, Hawaii, Alaska, and Puerto Rico. For other international destinations, please stay tuned as we work on expanding our shipping capabilities. If you have any specific questions or need assistance, please contact our customer service team.

Delivery times vary depending on your location. We process our orders within 24 hours. You can generally expect your orders to be delivered within 7 business days, but most of our products are actually delivered within fewer days!

We offer free shipping on orders $79+. For orders below $79, a flat shipping fee of $7.99 applies.

We offer a hassle-free 30-day return policy. If you are not satisfied with your purchase, you can return/exchange it within 30 days of receipt for a full refund or exchange, no questions asked.

To return or exchange an item, please contact our customer service team for instructions. You will need your order number and details of the product you wish to return or exchange.

If the return is due to a defect or error on our part, we will cover the return shipping costs. For other returns, the customer will be responsible for the return shipping fees.

Care instructions vary by product and material. Most of our products are machine washable. Generally, we recommend washing your items in cold water with a gentle detergent, and tumble drying on low heat. Always refer to the care label for specific instructions. For more cleaning information, please read here.（https://bedsurehome.com/pages/care-guide）

We are committed to providing high-quality products and stand behind the craftsmanship of our product lineup. Our products undergo rigorous quality checks to ensure they meet our standards. On the rarest occasion where you're experiencing anything subpar of pure coziness, simply send us a message to get you taken care of.

You can reach our customer support via email, phone, and live chat on our website. You may also send us a direct message on Facebook, Instagram, and TikTok for a direct response. We strive to respond to all inquiries within 3 business days, in the order they are received.