Customers say these pillows offer a luxurious, hotel-like sleeping experience. Many reviews mention the pillows arrive vacuum-packed but fluff up nicely after unpacking. The pillows are consistently described as soft and fluffy, with several users noting they provide a cloud-like feel. Common feedback includes appreciation for their gusseted design and quality construction. While most side and back sleepers find them comfortable, some users mention they might be too soft for those preferring firmer support. Reviews frequently address the pillows' ability to maintain their shape, though opinions vary on their thickness level. Many note the pillows are well-suited for guest rooms and have earned compliments from visitors. Some users mention the pillows are heavier than expected, while others appreciate their substantial feel.