Customers say this cat house is an instant hit with their pets, with many cats immediately jumping in and claiming it as their favorite spot. The dual-level design allows cats to sleep both inside the cozy cave and on top, accommodating multiple cats or providing options for different preferences. Many reviews mention the sturdy construction that holds up well even with larger cats weighing 15-23 pounds. Users appreciate the easy assembly process, which typically takes just minutes of unfolding and inserting cushions. The removable, washable cushions are frequently praised for convenience. Common feedback includes cats loving the privacy and warmth of the enclosed space, while some enjoy playing with the hanging ball toy. The attached scratching pad receives mixed usage. A few customers note the top can sag slightly over time, and some mention a mild chemical odor upon opening that dissipates quickly. Overall, reviewers consistently report high satisfaction with both the product quality and their cats' enthusiastic adoption of this hideaway.