First-time setup
Packaging opening
When opening the packaging, please avoid damaging the product. Packing may slightly affect the fluffiness of the fabric; simply shake it out gently, and it will naturally restore fluffiness within 24-48 hours.
The correct steps for powering on
Step 1: Please connect the coupler to the product securely before plugging it into a working power outlet.
Step 2: Press the Power or ON/OFF button on your heating pad to turn it ON.
Note: Refer to the user manual for information on the exact location of the Power or ON/OFF button, as it may vary by brand or model.
Step 3: Press the Temperature Up or Down button on your heating pad to adjust the temperature.
Note: Refer to the user manual for information on the exact location of the Temperature Up or Down button and instructions on how to adjust the temperature, as they may vary by brand or model.
Allow your heating pad to reach the desired level.
What if the controller feels too hot？
Please check the controller is not wrapped in the product or placed near other heat sources when in use. Keep it visible during use.
If the problem still cannot be resolved, please follow the steps below:
A. Turn OFF your heating pad.
B. Unplug the power cord of your heating pad from the power outlet.
C. Allow your heating pad and controller to cool down for 20-30 minutes.
D. Please check the controller is not wrapped in the product or placed near other heat sources when in use. Keep it visible during use.
Won’t work
Step 1: Check the controller
Please check the controller is not wrapped in the product or placed near other heat sources, as overheating may trigger the self-protection mode.
Step 2: Unplug the power cord
Unplug the power cord, and then disconnect the coupler.
Step 3: Check the power source
Confirm that you are using a 120V AC power source. Connect another working device to the same power outlet to confirm that the outlet is working.
Reconnect the coupler, plug in the power outlet, and turn it back on. This should resolve most errors or black screen issues.
Step 4: Contact customer service team
If the issue persists after multiple attempts, please contact our customer service team for assistance.
Won't heat evenly or warm enough
Won't heat evenly
For optimal heating performance, please avoid excessive folding or twisting of it flat during use, and do not sit on it or place heavy objects on it.
Won't warm enough
A. When the weather is too cold or the room temperature is too low, please press the Temperature Up button on your heating pad to increase the temperature.
Note: Refer to the user manual for information on the exact location of the Temperature Up button and instructions on how to adjust the temperature, as they may vary by brand or model.
B. Wait for 10-15 minutes so your heating pad heats up.
C. If the warmth is still insufficient, you can try to make the product fit your body better and experience more warmth.
Note: Please do not use your heating pad with other heated products simultaneously.
Heating Pad Usage Guidelines
Parts
Wearing methods
Please choose the appropriate way of wearing methods according to your personal preference.
Controller Components & Function Description
How the controller works
Mode 1 - Normal
This mode offers 3 timer settings: 1 hour, 1.5 hours, and 2 hours. You can choose from 6 heat levels, with amaximum temperature of 150°F-similar to a standard heating pad, ideal for temporary relief and comfort.
Mode 2 - Extended
If you select a timer longer than 2 hours (such as 3H or 4H), the product will function normally during the first 2 hours with all 6 heat levels available. Starting from the third hour, to help prevent low-temperature burns from prolonged exposure, the controller will automatically reduce the heat to a maximum of level 3 (120°F). This ensures continued warmth and mild therapy while maintaining user safety.
Washing and Maintenance
Warning
A. Before cleaning, please unplug the power cord first.
B. Disconnect the coupler. Allow your heating pad to cool down for 20-30 minutes.
C. Keep the controller and plug dry.
Washing Instructions
A. Use the mesh laundry bag.
B. Presoak in cold water with mild soap for 15 minutes.
C. Hand wash or machine wash on a gentle cycle with mild soap and cold water.
D. Rinse thoroughly in fresh cold water.
E. Spin dry and gently stretch to its original size. Avoid using a wringer to prevent damage.
Drying Instructions
Air Drying: Hang over two parallel lines. Avoid using clothes pins.
Machine Drying:
A. Please use a household dryer only; do not use commercial or laundromat dryers.
B. Preheat the dryer on the low temperature setting for 2 minutes.
C. Remove while still damp, gently stretch to its original size, and hang it on a line or shower rail to air dry completely.
Note: After washing and drying, ensure both the pad and coupler are completely dry before plugging it in.
Maintenance
A. Ensure the product is completely cool and thoroughly dry before storing it.
B. Loosely loop the cord to prevent damage or tangling.
C. Store the product in a well-ventilated, dry area.
Note: For long-term storage, please avoid excessive folding or twisting of the product, and do not sit on it or place heavy objects on it to maintain optimal heating performance.
