Customers say this mattress topper transforms their sleeping experience with its plush, cloud-like comfort. Many reviews mention how it adds significant softness to firm mattresses while maintaining its fluffiness over time. The deep pockets and elastic band keep it securely in place, with users noting it fits well on various mattress sizes. Common feedback includes praise for its thickness and cushioning effect. While most find it exceptionally comfortable, some mention it requires special care when washing due to its size. A few note it can feel warm during sleep. Reviews particularly highlight its effectiveness in improving dorm beds and guest rooms. The topper receives consistent praise for staying fluffy without flattening, with many mentioning they've purchased additional ones for other beds in their homes.