Frequently Asked Questions
Why is there a slight color difference from what I saw online?
Slight color differences can happen due to lighting, screen settings, or production batches. This is normal and doesn’t affect the quality of the sheets. If you need help choosing the right color or finding a good match, our customer care team is here to help.
What should I do if my sheets tear after washing?
Bamboo fabric is naturally soft and needs gentle care. We recommend using a laundry bag, selecting a delicate cycle, and avoiding high heat in the dryer. Simply machine wash them in cold water on a gentle cycle for a like-new restoration. Do not use bleach or fabric softener, as they can damage the fibers. If your sheets do tear, please send us a photo along with your order info. We’ll take a look and find the best solution for you.
How do I deal with wrinkles in the sheets?
Some wrinkling is normal after washing. For best results, lay the sheets flat right after drying or use a low-heat iron if needed. Use a low heat setting and avoid direct high heat. A pressing cloth is recommended to protect the fabric and get a smooth finish. If you’re using a dryer, choose a gentle, low-heat cycle and remove the sheets promptly to help minimize wrinkles.
What exactly is GentleSoft?
Bedsure’s story began in the 1970s with one woman: a young mother driven by her passion for embroidery and her determination to support her family. Leaving her small village behind, she ventured into the big city to create a brighter future. With her heart and hands, she built a brand rooted in warmth, comfort, and trust. Today, we honor her legacy by crafting bedding from carefully selected materials and hand-finished techniques, delivering bedding that brings the warmth and care of a mother’s touch into every home.