Customers say this heating pad provides exceptional coverage from neck to lower back. Many reviews highlight its versatility in fitting different body sizes and its ability to stay in place with snap closures. The soft, plush material receives frequent praise, while users appreciate the multiple heat settings and quick warming feature. Common feedback includes the pad's effectiveness for full-back coverage, with many noting its generous size. Some mention the power cord could be longer. The auto-shutoff timer and temperature controls are frequently cited as useful features. Users particularly value how it wraps comfortably around shoulders and neck simultaneously. The weighted edges help keep it in position during use. While most find it perfect for seated use, a few note it's not suitable for walking around. Reviews consistently mention the soft fabric quality and even heat distribution.