Customers say this cape-style heating pad drapes comfortably around the neck and shoulders. Many reviews mention the soft, plush fabric and convenient snap closures that keep it securely in place. The weighted design provides gentle pressure while the adjustable temperature settings offer customizable warmth. Frequent comments address the long power cord and easy-to-use controls with timer function. While some users wish it could get hotter, most appreciate the six heat settings. Reviews note the pad's generous size, though some smaller users find it slightly big. Many highlight its hands-free design compared to traditional heating pads. The automatic shut-off feature receives particular praise for peace of mind during use.